FAQ | Aeon Intelligence

General

We are an AI engineering firm. Companies bring us in to design, build, and hand off production AI systems: agents, retrieval and knowledge systems, data pipelines, AI product features, evaluation, and voice and messaging workflows.

Hiring takes months, and a new team still has to learn the problem. An engagement starts with a written scope, ships in increments, and ends with your engineers owning the result. Many teams use us to deliver now while they hire for the long term.

Any industry where a workflow depends on language, documents, or conversations. The engineering carries across sectors, and we work inside your compliance requirements.

Services

Agents that act inside your tools, search and question answering over your own data, ingestion and integration pipelines, AI features inside your product, evaluation suites, and phone, text, and email workflows.

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We choose per workload. We work with the major model providers and with open-weight models, and we design systems so the model can be swapped without a rewrite.

Yes. We follow your branching model, review process, and coding standards, and every change ships with tests.

Engagements

Every engagement starts with discovery and a written scope. From there we work as an embedded team billed per sprint, as a fixed-scope build at a price agreed in advance, or on a monthly support retainer.

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Pricing depends on scope, team size, and timeline. We agree on it in writing before any build work begins.

You do. Everything we write lives in your repositories under your accounts, and the handoff includes documentation and a walkthrough.

Discovery starts as soon as we schedule the first scoping conversation. Build work starts once you approve the written scope.

Security and Data

We design for least-privilege access, encryption in transit and at rest, and data isolation from the first commit. When your policies require it, systems run entirely inside your cloud accounts.

No. Your data is used only to build and run your systems. We configure providers so it stays out of model training, and we never train on it without your written agreement.

Yes. We work inside your security program, document every data flow for your review, and build audit logging into each system.

Technical

Every system ships with an evaluation set built from your real cases. We report accuracy, cost, and latency before launch and track them after.

You can take the system over completely, or keep us on a support retainer for monitoring, fixes, and improvements.

We maintain our own platform for conversations, documents, and pipelines, and we reuse its proven components when they fit your build.

Have a different question?

We're happy to help. Reach out and we'll get back to you within 24 hours.